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partner of the
Chamber of Commerce of Milan Italy

CRM

MKT-Office CRM
Fax Sms Mail Letters
Dashboard Software
CRM

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MKT-Office CRM

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All the tools and the techniques used by the enterprises to  manage their relationships with Clients can be considered CRM, Customer Relationship Management. In this Globalization Era the Client is not only the final customer, but also the complex of partners, suppliers, agents, consultants who are connected by a common activity.
CRM interest is focused on Client because he causes directly or indirectly all the enterprise processes whose center is, infact, the client.
Customer Relationship Management solutions analyse user's behaviour,
anticipate his needs and requests in order to modify the contact between Enterprise and its Client in a personalized profitable and lasting relationship. CRM is truly a new way of Business in the Network Economy Era.
MKT-Office is a professional CRM software which fully satisfy Enterprises who need to manage their gradual growth towards the efficiency level requested by the Network Economy. The application, with an essential "Dashboard" interface, manages the data and the documents in a very simple way in order to facilitate just in time decision making.
Our user doesn't have to learn new tools,  he will just use better the ones already known: Microsoft Office products.
MKT-Office application runs on the Windows and Internet world, this allows the software to unify ERP (enterprise resource planning), CRM (customer relationship management) and Messaging, faced either with the personal productivity or multiuser LAN point of view, to satisfy Workflow Management needs.
MKT-Office runs at its best in Workgroup because it creates the ideal conditions to exploit the human resources and Information Technology available.  Knowledge Management becomes now a reality and a simple target to achieve.
Your colleagues, Managers travelling, coworkers, they all can share in internet the same infomation and documents as they were working beside in one room.  You can send not only phone calls or emails, but also automatic FAX and SMS in Internet with a simple double click on the telephone, Fax or cellular number.
With a simple double click on the Address field our application automatically sends MAIL LETTERS. The Fax, Sms and Mail Letters service are supplied with the purchase of a Message Card.
MKT-Office sends and receives e-mails through the stardard products of Windows, typically Outlook Express. The Print, Reporting and Graphics Creation functions are provided by Windows products, such as Access 2000 or Excel 2000.

for the complete presentation of MKT-Office click here

The interactive enterprise has to face a growing process in order to achieve the efficiency required by Network Economy

for the complete presentation of MKT-Office click here